Our Terms & Conditions
At Sulu Expert Solutions Ltd, we strive to ensure your complete satisfaction with every purchase you make from our website. However, we understand that there may be occasions where you need to return a product or request a refund. Please read our Refund and Return Policy carefully to understand your rights and responsibilities.
Refunds
If you are not satisfied with your purchase for any reason, you may request a refund within three days of receiving your order.
To initiate a refund, please contact our customer service team at contact@suluway.ng with your order number and reason for the return. We will guide you through the process and provide you with further instructions.
Refunds will be issued to the original payment method used for the purchase, minus any applicable shipping charges. Please allow 3-5 business days for the refund to be processed and reflected in your account.
Returns
You may return products that are unused, unopened, and in their original packaging within five days of receipt for a full refund or exchange.
To return a product, please contact our customer service team at contact@suluway.ng or chat on WhatsApp 09010549329 with your order number and details of the item(s) you wish to return. We will provide you with a return authorization and shipping instructions.
You are responsible for the cost of return shipping unless the return is due to an error on our part or a defective product.
Third-Party Suppliers:
Some products sold on our website may be sourced from third-party suppliers. In such cases, the refund and return policies of the respective supplier will apply.
While we strive to ensure a seamless shopping experience for our customers, we cannot guarantee the actions or policies of third-party suppliers. We will work closely with you to resolve any issues or concerns regarding products sourced from third-party suppliers.
Guarantees and Warranties:
Products may come with manufacturer warranties or guarantees. Please refer to the product description or packaging for details on any applicable warranties or guarantees.
Sulu9ja does not independently provide warranties or guarantees on products sourced from third-party suppliers. However, we will assist you in coordinating with the supplier to address any warranty claims or issues.
Damaged or Defective Products:
If you receive a damaged or defective product, please contact us immediately at contact@suluway.ng with photos of the damage or defect. We will work with you to resolve the issue promptly, either by providing a replacement, issuing a refund, or arranging for repair.
Please retain the original packaging and any documentation that came with the product, as they may be required for processing returns or warranty claims.
Contact Us:
If you have any questions or concerns about our Refund and Return Policy, please don’t hesitate to contact our customer service team at contact@suluway.ng or WhatsApp 09010549329 We are here to assist you and ensure that your shopping experience with Sulu9ja is enjoyable and hassle-free.
Changes to These Terms:
We reserve the right to update or change our Refund and Return Policy at any time. Any changes will be effective immediately upon posting on this page. Please check this page regularly for updates.
By making a purchase on our website, you agree to abide by the terms and conditions of our Refund and Return Policy. If you do not agree with this Policy, please refrain from making purchases on our website.